Our Scope Of Work For Our After-Sales Support Promise
From the moment your charger is commissioned and registered, our in-house team remains fully accountable to you. This includes handling post-installation questions, scheduling proactive maintenance, responding to faults, and EV charger performance.
- Guaranteed Response Within 1 to 5 Working Days — Every query, every concern, every request — our team gets back to you as soon as possible without exception. No chasing. No waiting. Just a team that follows through.
- Zero Ghosting Policy — Once you are a client with us, you will always have a dedicated point of contact be it you need a routine guidance, urgent troubleshooting, or simply want to check on your next maintenance date.
- Proactive — Not Reactive — We do not wait for something to break before reaching out. Our team will proactively monitor your maintenance schedule, flag upcoming servicing due dates, and reach out to you ahead of LTA deadlines.
What Our After-Sales Support Covers (Not Exhaustive)
Post
Installation Queries
Have a question about your charger after handover? Not sure how a feature works, or want to verify something about your setup? Our team is on hand to answer any post-installation questions
Periodic Scheduled Maintenance
Under Singapore's EVCA, all EV chargers require periodic safety inspections. Our team will proactively let you know when your next servicing is due. You may incure a penalty fee from LTA should you miss a deadline.
Fault Reporting & Troubleshooting
If your charger develops a fault or the performance has dropped, get in touch with us. Our team will respond promptly to diagnose and resolve the issue. For more complex issues, we will provide a clear scope of work.
Charger Upgrades & Replacements
As your EV needs evolve, be it purchasing a new vehicle, expanding your fleet, or you simply require a higher charging output, our team will recommend the next best upgrade path for your existing installation.
Spare Parts & Component Replacements
Charging cables, connectors, RFID readers, and other components within the EV charger naturally wear over time. We can supply and replace the required parts. In most cases, we usually recommend a completely new replacement.
Regulatory Updates & Compliance Advisory
We are aware and understand that Singapore's EV regulatory landscape evolves regularly. Our team monitors all LTA announcements and SS722 updates, and will advise you proactively if any changes affect your installation.
For Residential Home Charging
As a homeowner, your primary concern after installation is simple — that your EV charger works when you need it, and someone picks up the phone when it doesn’t.
What’s included:
- Post-installation query support
- Proactive maintenance scheduling and outreach
- Fault reporting and on-site troubleshooting when needed
- Charger upgrade advisory if your EV needs evolve
- Regulatory compliance updates and advice
For Businesses
For businesses managing multiple EV chargers across one or more sites, after sales support is more than just a simple inconvenience. If left untreated, it can lead to operational delays, and worse, a dangerous hazard to your colleagues and clients.
What’s included for businesses:
- Post-installation queries and technical support
- Proactive maintenance scheduling and outreach
- LEW safety review coordination
- Fault reporting, remote diagnostics, and on-site troubleshooting when needed
- Charger upgrade and scalability advisory as your operations and logistics grow
- Regulatory compliance monitoring and advisory
Three Reasons That Sets Us Apart
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